FAQs

If talking to a live chat is more your thing, you can reach our 24/7 chat bot over the button in the right corner below. You can also contact us by filling out the form on our Contact Us page.

Order status

We usually get your order shipped in 2-3 business days, but during periods of high demand, there may be slight delays.
Ensure that your order is not a pre-order item

You will receive a shipping confirmation email with a tracking number as soon as your order gets shipped.

If it’s been over 5 business days since you placed your order and you haven’t received your shipping confirmation email, don’t hesitate to contact us.

Make sure you’re checking the email associated with the purchase
Check your spam folder
Due to high demand, you may not receive your order confirmation instantly. It may take up to 24 hours before you receive your order confirmation e-mail.

If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, contact us and we’ll help you out.

Customer support can cancel your order before it gets shipped.

In case the package is already shipped, you will have to return it before we can process a refund or exchange.

If you want to cancel your order, contact us and let us know that you would like to cancel, and don’t forget to mention your order number to speed up the process.

Orders can’t be edited. You can contact us and ask us to cancel your order for you. You will get refunded and be able to make an adjusted purchase again.

Shipping & Delivery

Check the status of your order in the tracking system to see the status of your parcel.

If the parcel has reached your country, you can contact your local postal office for more information.

Only business days are counted towards. Production of your order does not account for the shipping period, so the delivery timeframe can be longer than expected.

Example:

You made an order on March 1st, Friday.
Processing your order will take 1-3 business days.
Estimated delivery time is 3-7 business days.
In case the shipment gets lost shipping provider has up to 10 additional business days to find the parcel.

Your maximum estimated delivery time is March 29th, Friday.

If the maximum time has elapsed and the status is unclear - contact us.

We offer free shipping for all orders worldwide.

If your order is shipping outside the EU, it might be subject to customs taxes according to local laws.

We do not have any power over these as they are imposed by your government.

The shipping carrier will collect any customs charges from you at the time of delivery. If you have any questions or need more information about these fees, please contact your local customs office.

We ship to the majority of countries worldwide.

USA-Canada: 7-15 business days after dispatch
Europe: 3-9 business days after dispatch
Rest Of The World: 10-20 business days after dispatch

We ship all of our orders with fully tracked mailing services. You should have received your tracking number in your shipping confirmation email.

If you have not received a shipping confirmation email after five business days since placing your order, please contact us.

The address can only be changed if the order hasn’t yet been shipped.

To change your order delivery address or contact information, contact us and provide the:

Phone number or email for contact information;
The full delivery address to change shipping information:

Returns & Refunds

Fill out our contact form
Include your order number and the reason for the return in your message
Review the return policy as some conditions might apply to your product

Fill out our contact form
Include your order number and the reason for the return in your message
Review the return policy as some conditions might apply to your product

Return instructions are shared via email after contacting us

While we strive to ensure all our customers are satisfied with their purchases, we understand that returns are sometimes necessary. Generally, the cost of shipping for returns is the customer's responsibility.

You have 30 days from the day of receiving the package to initiate the return process.

Reimbursement of funds is allocated back to the original form of payment used for purchase and usually takes 1-3 business days.

Defective product

Please contact us and provide:

Order number
Detailed description of the problem
Attach images or video of the faulty product with a clearly visible problem

This information will help us to resolve your problem faster.

Review your order and make sure you have ordered the correct product for your model.

If you ordered correctly and received an incorrect case contact us and provide:

Order number
Detailed description of the problem
Attach a video clearly showcasing how the case fits your phone.
For Snap and Tough type cases - including the inside of the case with a clearly visible phone case model in the video

This information will help us to resolve your problem faster.

Actual colors may vary slightly from the images shown on our website.

If you believe your product is defective or if you received the wrong design, contact us and provide:

Order number
Detailed description of the problem
Attach a video clearly showcasing how the issue

This information will help us to resolve your problem faster.

You have 30 days from the day of receiving the package to initiate the return process.

Reimbursement of funds is allocated back to the original form of payment used for purchase and usually takes1-3 business days.

Payment

We accept PayPal, Klarna (in some regions and countries), Apple Pay, and all major debit or credit cards such as VISA, MasterCard, Maestro, Amex, and more.

C.O.D (Cash on delivery) payment method is available only in some countries.

Some of our discounts require a minimum purchase amount or are valid for specific items only. Additionally, they cannot be combined with other ongoing sales on our site.
Example: Buy 4 Pay for 2.
You can only use ONE discount code per order.

If you need more info on your discount code and how it can be used, contact us.

When a “Buy 3 Pay for 2” promotion is active in our stores, you just need to add 3 phone cases to your cart and the discount will activate automatically.

When refunding cases bought with the “Buy 3 Pay for 2” promotion, the total amount will be divided by the number of refundable cases, e.g., a refund for a single case will be 33% of the total amount (if 3 cases were purchased).

We offer free shipping, 10% off the first order & more with subscribing to our newsletter.

If you experience any problems concerning the payment, please contact us and provide as much information about your order as you can.

Also, double-check with your credit card provider if your card is eligible for international online purchases and if there are no other issues (e.g., incomplete 3D-secure process). We also recommend deleting cache, clearing your browser cookies, or switching your browser/device.

If you experience any problems concerning the payment, please contact us and provide as much information about your order as you can.

Also, double-check with your credit card provider if your card is eligible for international online purchases and if there are no other issues (e.g., incomplete 3D-secure process). We also recommend deleting cache, clearing your browser cookies, or switching your browser/device.

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